okzzz Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out the basis on which okzzz ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "the Player") who register an account, access the platform at okzzz.onl, or otherwise interact with any service provided by okzzz, including cricket betting, live casino games, slots, and all associated account and payment functions.

okzzz is committed to handling all personal data responsibly, transparently, and in accordance with this Policy. We recognise that players in Bangladesh entrust us with sensitive personal and financial information when they use our platform, and we take that responsibility seriously. This Policy explains precisely what data we collect, why we collect it, how long we keep it, with whom it is shared, and what rights you have in relation to your own data.

This Policy is published in English and is effective as of 1 January 2026. It should be read alongside the okzzz Terms & Conditions, which together form the complete legal framework governing your use of the platform. By registering an account or using the platform after the effective date of this Policy, you acknowledge that you have read and understood its contents.

2. Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for your personal data is okzzz, operating the platform accessible at okzzz.onl. As the data controller, okzzz determines the purposes and means by which your personal data is processed. All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the okzzz support team using the contact details provided in Section 14 of this Policy.

3. What Personal Data We Collect

okzzz collects personal data across several categories depending on how you interact with the platform. The categories of personal data we may collect and process include:

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, National ID number, photograph	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account management, support communications, security alerts
Financial Data	bKash/Nagad/Rocket account numbers, transaction history, deposit and withdrawal records	Payment processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session identifiers	Platform security, fraud detection, service improvement
Usage Data	Games played, bet history, win/loss records, session duration, page views	Responsible gaming monitoring, personalisation, platform analytics
Marketing Preferences	Email opt-in/out status, SMS consent, notification preferences	Managing marketing communications and consent records
Support Data	Live chat transcripts, email correspondence, WhatsApp messages with the support team	Customer service, dispute resolution, quality assurance

okzzz does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any such data is provided incidentally in correspondence with our support team, it will not be used for any processing purpose and will be deleted from our records as soon as reasonably practicable.

4. How We Collect Your Data

okzzz collects personal data through the following channels and interactions:

• Direct interactions: Data you provide when you complete the registration form, submit KYC verification documents, make a deposit or withdrawal request, fill in account settings, or correspond with our support team via email, live chat, or WhatsApp.
• Automated technologies: Technical and usage data collected automatically when you access the okzzz platform, including through cookies, server logs, session tracking tools, and similar technologies. See Section 8 for full details on cookies.
• Third-party sources: Identity verification and fraud-prevention data received from KYC service providers, payment processors, and financial crime screening tools. This data is used solely for the purpose of verifying your identity and protecting the integrity of the platform.
• Responsible gaming tools: Data generated when you interact with deposit limit settings, self-exclusion tools, cooling-off requests, or reality check features within your account dashboard.

5. How We Use Your Personal Data

okzzz uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those set out below:

• To create, manage, and maintain your registered account on the okzzz platform.
• To verify your identity and age (minimum 21 years) in compliance with our Know Your Customer obligations before processing your first withdrawal.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods available to Bangladesh-based players.
• To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and any other conduct that breaches the okzzz Terms & Conditions.
• To monitor game activity and account behaviour as part of our responsible gaming programme, including identifying players who may be showing signs of problem gambling and reaching out proactively to offer support.
• To personalise your platform experience, including displaying content, promotions, and game recommendations relevant to your activity history, where you have not opted out of personalisation.
• To send service communications including security alerts, account status notifications, deposit confirmations, and withdrawal updates.
• To send marketing communications by email, SMS, or WhatsApp where you have provided explicit opt-in consent, and to manage your marketing preferences.
• To handle customer support enquiries, complaints, and disputes in a timely and effective manner.
• To comply with applicable legal and regulatory obligations, including record-keeping and cooperation with lawful information requests from relevant authorities.
• To improve the okzzz platform through analysis of aggregated and anonymised usage data, including game performance, feature engagement, and technical issue identification.

6. Legal Bases for Processing

For each purpose for which okzzz processes your personal data, we rely on one or more of the following legal bases:

• Contract performance: Processing is necessary to perform the contract between you and okzzz — specifically, to provide the services you have registered for, process your transactions, and manage your account.
• Legal obligation: Processing is required to comply with legal obligations applicable to okzzz, including KYC and identity verification obligations, anti-money laundering record-keeping, and responding to lawful requests from relevant authorities.
• Legitimate interests: Processing is necessary for the legitimate interests of okzzz, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

7. Data Sharing and Third Parties

okzzz does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to binding confidentiality and data protection obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial service providers require your payment account details to process deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations.
• KYC and identity verification providers: Third-party services that assist with identity verification, age verification, and document authentication as part of our KYC process.
• Fraud prevention and AML screening services: Providers that assist okzzz in detecting and preventing fraudulent activity, money laundering, and financial crime on the platform.
• Game software providers: Studios such as Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Ezugi, and Spribe may receive limited technical data (such as session tokens and bet history) to facilitate game play. These providers do not receive your full identity or financial data.
• IT infrastructure and hosting providers: Providers of the servers, databases, and cloud infrastructure used to operate the okzzz platform. All such providers are required to maintain appropriate data security measures.
• Legal and regulatory authorities: okzzz may be required to disclose personal data in response to lawful requests from courts, law enforcement agencies, or other regulatory bodies. okzzz will challenge any disclosure request it considers to be unlawful, disproportionate, or made in bad faith.

8. Cookies and Tracking Technologies

The okzzz platform uses cookies and similar tracking technologies to operate core platform functions, maintain session security, and improve the user experience. A cookie is a small text file placed on your device when you visit a website. Cookies on the okzzz platform fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and login state management. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your preferences such as language settings, notification choices, and responsible gaming tool configurations to provide a consistent experience across sessions.
• Analytics cookies: Help okzzz understand how players interact with the platform — which pages are visited most frequently, how long sessions last, and which features generate the most engagement. This data is aggregated and anonymised and does not identify individual players.
• Security cookies: Used to detect and prevent fraud, identify suspicious login activity, and protect player accounts from unauthorised access.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the platform. okzzz does not use cookies for cross-site behavioural advertising or tracking outside of okzzz.onl.

9. Data Retention

okzzz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal obligations. The following retention periods apply as a general guide:

• Account data and KYC documents: Retained for the lifetime of the account and for a minimum of five years after account closure, in accordance with financial record-keeping and anti-money laundering requirements.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction.
• Game activity and bet history: Retained for three years from the date of each session, unless a longer period is required for dispute resolution or regulatory compliance.
• Support correspondence: Retained for two years from the date of the last communication in each support case, or longer if the correspondence relates to an ongoing dispute.
• Marketing preferences and consent records: Retained for two years from the date of last opt-in confirmation or until consent is withdrawn, whichever comes first.
• Technical and usage logs: Retained for 12 months on a rolling basis for security and fraud monitoring purposes.

When data reaches the end of its applicable retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10. Data Security

okzzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the okzzz platform, across all pages and all connection types.
• Encryption of sensitive data at rest, including stored payment details and identity documents.
• Strict access controls ensuring that only authorised okzzz personnel with a legitimate operational need can access personal data, and only to the minimum extent necessary for their role.
• Regular internal security reviews, vulnerability assessments, and penetration testing of the platform infrastructure.
• Automated anomaly detection systems that flag unusual login patterns, suspicious transaction behaviour, or other indicators of account compromise for immediate investigation.
• Secure deletion protocols applied to all hardware and storage media before disposal or reuse.

While okzzz takes all reasonable steps to protect your data, no platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own login credentials and for notifying okzzz promptly if you become aware of any unauthorised access to your account.

11. Your Rights as a Data Subject

As a registered player on the okzzz platform, you have the following rights in relation to your personal data. These rights may be exercised at any time by contacting the okzzz support team as described in Section 14:

• Right of access: You have the right to request a copy of the personal data okzzz holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request that any inaccurate or incomplete personal data held by okzzz is corrected or updated without undue delay.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. This right is subject to legal retention obligations that may require okzzz to retain certain data for a defined period even after account closure.
• Right to restriction of processing: You have the right to request that okzzz restricts the processing of your data in certain circumstances, for example while the accuracy of data you have contested is being verified.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to okzzz in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
• Right to object: You have the right to object to the processing of your personal data where okzzz relies on legitimate interests as its legal basis, and to object to direct marketing at any time without providing a reason.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

okzzz will respond to all valid data subject requests within 30 calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case okzzz will notify you of the extension and its reason within the initial 30-day period. There is no charge for exercising your rights under this Policy unless a request is manifestly unfounded or excessive.

12. Children and Minors

The okzzz platform is strictly for adults aged 21 years and above. okzzz does not knowingly collect personal data from any person under the age of 21. Account registration requires confirmation of age eligibility, and KYC identity verification is used to enforce this requirement. If okzzz becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, the data will be deleted, and any deposits made will be returned to source.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on the okzzz platform, please contact our support team immediately at the address provided in Section 14. okzzz takes underage gambling extremely seriously and will act on all such reports promptly.

13. Changes to This Policy

okzzz reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will notify registered players by email to the address held on their account and will publish the revised Policy on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how okzzz protects your personal data.

Your continued use of the okzzz platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must stop using the platform and may request account closure as described in the okzzz Terms & Conditions.

14. Contact and Data Requests

All privacy-related enquiries, data access requests, correction requests, deletion requests, and consent withdrawal notices should be submitted in writing to the okzzz data team using the contact details below. Please include your registered account username, the nature of your request, and, where relevant, the specific data or processing activity your request concerns. okzzz will acknowledge your request within 5 business days and respond in full within 30 calendar days.

This Privacy Policy was last reviewed and updated on 1 January 2026. Thank you for taking the time to read it in full. At okzzz, your privacy is treated with the same care and seriousness as the security of your account and the fairness of our games.